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1. My transaction was cancelled mid-sale. Did it go through?

If your order has gone through, you will see an order confirmation page. Regardless of ticketing issues, this order confirmation page may serve as your ticket in the event of lost or not received tickets. If you are uncertain if your order was completed, you may call the Village Theater box office at 734/394-5300 and the box office manger will assist you.

2. Are there senior citizen and student rates?

Numerous performances have a special rate for seniors / students and groups.  Senior rates are for patrons 60 years of age and older and student rates are for youth ages 18 and under. 

3. I accidentally bought tickets to the wrong show. May I exchange them?

Internet ticket sales are subject to the standard Village Theater ticket policy. There are no refunds. Ticket exchanges are subject to a $5 fee per ticket (if available) for the same production, no less than 48 hours prior to curtain. Exchanges must take place through the Village Theater box office. Please call 734/394-5300 and the box office manager will assist you.

4. I haven’t received my e-tickets. What should I do?

If you requested that your tickets be emailed to you, SABO will email a PDF document attachment to the email address you provided on your order. To troubleshoot e-tickets please note:

• You must have a PDF reader installed on your computer in order to open the attachment.
• Your email account must not block unrecognized email addresses. If your email account is set up this way, please unblock leisure@canton-mi.org.
• Your email account must not block email attachments. If your email account is set up this way, please unblock the .PDF file extension.
• If you are able to open the PDF document attachment on your computer, it will ask you for a password. Please enter the password that you provided with your online order. The password is case sensitive.
• If you are unable to open the e-tickets attachment, or if you have not received an email, please call the Village Theater box office at 734/394-5300. The box office manger will either re-send your e-tickets to you or re-direct your order to Will Call. Will Call may be picked up from the Village Theater box office 1 hour before the show.

5. I asked for my tickets to be mailed to me. How long will it take?

It may take 10 to 15 business days for you to receive your tickets.